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What is the 14 Days Replacement Guarantee? How do I get a defective item replaced? What if the jewelry does not fit me?
Every piece sold at handycraftindia.com is covered under our 14 Days Replacement Guarantee. Notify us about problems, fitting issues, damages or defects within 48 hours from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed.
In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at firstname.lastname@example.org or whatsapp us on +91 9116920901, within 48 hours from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money.
The following products shall not be eligible for return or replacement under this 14 Days Replacement Guarantee:
● Any jewelry or products that exhibits physical damage to the box or to the product
● Any jewelry or products that has been washed
● Any item not in its original condition
● Any item that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
● Any item without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number
How do I cancel an order on HandyCraftIndia.com?
Cancellation before product has shipped:
● If you cancel your order before your item has shipped, we will refund the entire amount.
Cancellation after product has shipped:
● If your item has shipped but has not yet been delivered, contact Customer Service and inform them of the same.
● If you received the product, it will be eligible for replacement if it is defective or has incorrect size. See 14 Days Replacement Guarantee for further details.
How do I return a purchased item? What is the procedure to return a product to HCi?
● Complete the shipment return form that comes with your order.
● Please include the original contents, certificates and any additional material sent with the shipment and ensure that the packet is properly sealed.
● Please send the return shipment back to our warehouse at the address below.
Handy Craft India
● In case of product being damaged in-transit, please contact our customer service at +91 9116920901 before sending the shipment back to us. Our customer service representative will guide you in preparing the return shipment. For the damaged product returns, you will be reimbursed up to Rs 100 towards your shipping costs, provided you include the courier receipt along with the return shipment. This is subject to your returns being inspected by our Quality Check team upon receiving the product.
How will I be refunded for the return?
Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited back to your HCi account in a form of Gift Voucher or equivalent amount will be credited to your bank account through NEFT.
What is 5-7 days Free Delivery? Are all orders delivered at zero shipping costs?
Returns & Replacements
· No cancellations shall be permissible after the product is dispatched from an international location.
-Customer will be notified about the shipping status via his/her email.
-Generally products are dispatched from our location within 2-3 days.
· Refusal to accept the product at the time of delivery will not be entertained and no refunds shall be made in such cases.
· The product is eligible for return in one of the following cases provided the complaint/return request is registered within 24 hours of delivery
-Product is defective/damaged.
-Product is not same as ordered/described – different color, size, style, wrong product.
· Warranty applicable if specified.
· Return request will be reviewed by Handy Craft India
· If required, request will be shared with the merchant for his/her approval.
· After approval, pickup of the product will be arranged through our courier partners.
· If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by Handy Craft India.
· After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective merchant.
Our Business Policy
Shipping Time & Delivery Time: Orders will be shipped between 24-48 hours.
Payment Terms : We Accept International Payment Through PayPal ONLY.
· You May Return Your Order Within 14 Days From The Date of Delivery.
· The Item Must be Returned In Its Original Condition.
· Shipping Charges Are Not Refundable.
· Return Shipping Will Be Paid By Buyer.
( WE ARE NOT RESPONSIBLE FOR CUSTOM DUTY IN YOUR COUNTRY )